Refund & Return Policy

Last updated: January 9, 2026

Thank you for shopping with kiyara.shop We strive to provide high-quality kiyara.shop and a smooth shopping experience. This policy explains how returns, exchanges, and refunds are handled.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligibility

The item must be unused, unwashed, and in its original condition

All tags, labels, and packaging must be intact

Return requests must be made within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

Clearance or final-sale items

Personalized or custom-made products

Items with missing tags or signs of use

Products damaged due to customer misuse

How to Request a Return

Email us at kiyara.shop@outlook.com

Your order number

Reason for return

Photos (if the item is damaged, defective, or incorrect)

Our support team will guide you through the process.

Refunds

Once your return is received and inspected:

You will be notified of approval or rejection

If approved, the refund will be processed to your original payment method

Refunds usually take 5–10 business days, depending on your bank

If the return is rejected, the product will be shipped back to you.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your card provider or payment service
If still unresolved, contact us at kiyara.shop

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect dog belt, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.